Refund & Cancellation Policy

Draft template · Last updated: [Add date]

Important: This draft contains policy choices that must be finalized by the business. Review it with counsel and align it with the payment provider, subscription model and applicable Indian consumer laws before publishing.

This policy describes cancellation and refund handling for CallSynk services provided by [Legal entity name].

1. Free sign-up and demos

Submitting a free sign-up or demo request on this website does not itself create a paid subscription or incur a charge. This sample website form is not connected to a payment gateway.

2. Subscription charges

Any applicable subscription price, billing interval, taxes, trial terms and renewal conditions should be clearly disclosed before payment and confirmed in the order form or checkout. Do not publish a plan or collect payment until the final commercial terms are approved.

3. Cancellation

Customers may request cancellation by contacting us at the email address below or using the account cancellation method provided in the live service. Specify the cancellation cut-off, effective date and whether access continues through the paid period before launch.

4. Refund requests

Refund eligibility, time limits and any exclusions must be stated clearly in the final policy. Requests may be reviewed in line with the applicable order terms and law. Where a refund is approved, state the expected processing time and the payment method to be used. No blanket “no refunds” rule should be applied where it would conflict with applicable law.

5. Duplicate or incorrect charges

If you believe you have been charged incorrectly or more than once, contact us with your order reference, transaction date and amount. Do not email full card details, passwords or one-time passcodes.

6. Service issues

If you experience a service issue, contact support with a description of the issue, device and app version. We may investigate and provide troubleshooting or other remedies available under your contract and applicable law.

7. Contact us

Refund and cancellation enquiries: info@digitechsolutions.biz
Phone: +91 99671 46370
Provider: [Registered legal name and business address].